Refund and Returns Policy

Thanks for shopping at techtriple.com. We’re here to help you. You can simply return or exchange products as per below conditions. 

You can raise a replacement request on the Website or by calling our Customer Service team on +8801710696950 or chat with us at techtriple.com.

 A user may return any product during the time of delivery or on the same delivery day. 

Here’s the conditions for returning any items: 

1.     Delivering wrong product to customers. 

2.     If products found damaged during delivery. 

3.     If the product is not same as described in website.

4.     If customers have received any product with wrong quality and quantity. 

5.     Product is delivered in an unhealthy/unexpected condition. 

Failure in product delivery:

If we are not able to deliver the products to our customers, we will notify customers within 12 hours via phone, text or email. 

In this case, if the customer pays in advance, it will be refunded to the customer within 3 working days.

Procedure for sending replacement products: 

If the customer returns the product at the time of delivery and if the customer wants to take back the ordered product, they should contact helpline +8801710696950 or email refund@techtriple.com. 

In this case, the product will be re-sent to the buyer, provided that the delivery will take 3 days within Dhaka City and 7 days outside Dhaka.

Refund in case of full payment failure: 

1. Suppose the customer fails to pay the remaining amount after 7 days of confirmation of the order. In that case, the order will be automatically cancelled, and a refund of the partial amount within 7days. 

Money Refund Process: 

1.     To Apply for refund customer has to contact at the helpline +880-1710-696950 or email us to refund@techtriple.com with supporting document. 

2.     After receiving the email from customer techtriple.com will take 5 working days to process the necessary verification and complete the refund process. 

3.     If the refund amount is below Tk 10,000 the refund amount will be disbursed through bKash/ Nagad or any other Mobile Wallet account of the customer.

4.     If the refund amount is above Tk. 10,000 techtriple.com will issue an account payee cheque to the customers.